Support
Answers to the questions we get most. If none of these solve it, email us — a real person reads every message.
Last updated
Contact us
Email support
support@wlogapp.com
We usually reply within 1–2 business days.
In-app feedback
Open Profile → Support → Send feedback. This attaches your app version and device model, which makes bugs much faster to fix.
When reporting a problem, please include your device model, OS version, WLog version (shown at the bottom of the Profile tab) and what you did right before it happened.
Getting started
Is WLog free?
Yes. WLog is free to download, has no ads and needs no account. Logging is never limited: your own workouts and custom exercises, every set type, the rest timer, automatic weight increases, the exercise library with video demos, personal records, strength levels, the Apple Watch and Wear OS apps and Lock Screen logging are free. The free version shows the last two weeks of your history and charts; older entries are kept but locked. An optional WLog PRO subscription opens the full history and adds a few extras.
What does WLog PRO add?
- Your full training history and trend charts beyond the last two weeks.
- Body-measurement trends and the full measurement and photo history.
- Session-by-session comparison ("vs last time").
- Every ready-made program — the 2-day foundation programs (barbell or dumbbells) are free.
- Automatic warm-up sets inserted into the workout.
- The plate-by-plate loading picture.
- Cloud backup and sync across devices (also needs an account).
PRO is a monthly or yearly subscription. The yearly plan starts with a 7-day free trial.
Do I need an account?
No. You can start logging immediately as a guest, with everything stored on your device. Cloud backup and sync across devices need two things: WLog PRO and an account — Sign in with Apple on iPhone, Google, or e-mail and password. Without them your log lives only on that phone, so create an account from the Profile tab before you rely on a backup.
How do I build my first routine?
Create a workout, add exercises from the built-in library, and set target sets and a rep range for each. You can also start from a ready-made program, or import an existing plan from a photo, a PDF or a file from another app. Add your own movements as custom exercises if something is missing.
Does WLog work offline?
Yes. Logging works fully offline because data is written to your device first, and the exercise videos are bundled in the app. If you use cloud backup with WLog PRO, changes sync the next time you have a connection. AI import, signing in and deleting an account need a connection.
Sync and backup
How do I move to a new phone?
Cloud backup is part of WLog PRO and needs an account. With both, sign in with the same account on the new device: routines, workout history, custom exercises and body measurements restore from your backup. Guest data, and the data of a free account, is on the device only and does not transfer. Progress photos never leave the device, so they do not transfer either.
My data is missing after reinstalling
Confirm you are signed in with the same method you originally used — Apple, Google or e-mail. A different method can open a separate, empty account. Also check that PRO is active on this device (see restoring purchases), because backup and restore are PRO features. If you are in the right account and data is still missing, email us before making further changes.
Can I use WLog on two devices at once?
Yes, with WLog PRO and the same account on both. Finish and save a workout on one device before starting on another, so the two copies do not diverge.
Apple Watch and Wear OS
How do I get WLog on my watch?
The watch apps are free. On Apple Watch, open the Watch app on your iPhone, scroll to Available Apps, find WLog and tap Install. On Wear OS, open the Play Store on your watch, search for WLog and tap Install. Then open WLog on the watch. The same steps are shown in the phone app under Profile → App → Apple Watch (iPhone) or Profile → App → Wear OS (Android).
The watch app will not sync
Work through these in order:
- Check both apps are installed and on the latest version.
- Confirm Bluetooth and Wi-Fi are on and the watch is paired and unlocked.
- Open WLog on the phone and on the watch at the same time to force a sync.
- On the phone, open Profile → App → Apple Watch (on Android: Profile → App → Wear OS), check the connection status and tap Send my workouts to the watch.
- If nothing happens, restart both devices, then open the phone app first.
What can I do from the watch?
On both watches: pick any routine and start it, log sets, change reps and weight by swiping or by turning the crown or bezel, fix or undo a logged set, and run the rest timer, which taps your wrist when rest is over. The watch shows heart rate, calories, last session's numbers and a PR badge.
- Apple Watch also saves the session to Apple Health as a strength workout, offers complications and a Smart Stack widget, and on Series 9 or later logs a set with a double tap.
- Wear OS also has a Tile with your next workout, weekly goal, live set progress and rest timer, and a watch-face complication.
Do I need my phone nearby?
No, on Apple Watch and on Wear OS alike. Once your routines have synced from the phone, the watch can start, run and finish a workout by itself and hands the session to the phone when the two reconnect. Routines are built on the phone — they cannot be created on the watch.
Lock Screen and widgets
Can I log a set without opening the app?
Yes. On iPhone (iOS 17 or later) a running workout appears on the Lock Screen and in the Dynamic Island with the current exercise, set, target and rest timer, and a Log set button logs the next set without opening the app. On Android the same appears as a pinned live notification with a Log set button.
How do I switch it off?
Open Profile → Notifications & reminders. Under Lock screen & Dynamic Island (iPhone) or Live notification (Android), turn off Live workout, or only the Log set button. If the switch says it is turned off in system settings, allow Live Activities (iPhone) or notifications (Android) for WLog first.
Are there widgets?
On iPhone: an Up next workout Home Screen widget that starts your next workout in one tap, a Weekly goal Lock Screen widget with your weekly ring, and a Start workout control for Control Center on iOS 18 or later. On Android: a Next workout home-screen widget. Add them from your phone's widget picker like any other widget.
Training features
How does automatic progressive overload work?
Each exercise has a rep range (for example 8–12) and an Add each time step, set from the Add weight automatically row on the exercise. When every working set reaches the top of the range, WLog raises the weight by that step for the next workout; warm-up sets do not count. If you fall below the bottom of the range three sessions in a row, the weight drops by 10% — a deload — rounded to a weight you can load. Targets come only from the numbers you log — they cannot see your fatigue or technique, so always use your own judgement.
What are linked sets?
A linked set is a percentage of another set — in the same exercise, another exercise or even another workout — and follows it when that set changes. Typical uses are back-off sets and warm-ups that stay at a fixed share of your top set, so you are not recalculating them every session.
How does the plate calculator work?
Enter your target weight and WLog shows the weight to load on each side, accounting for the bar. It works for a barbell, an EZ bar, a Smith machine and a dumbbell handle; bar weights are set in Profile → Training preferences → Units & weights, and My plates in the same section tells the calculator which discs you own. The plate-by-plate picture of what to put on the bar is part of WLog PRO.
What counts as a personal record?
WLog tracks several record types per exercise — among them heaviest weight, estimated one-rep max, best set volume, best session volume and most reps — and flags a new record the moment you log it. It also maps your lifts to a strength level, from Beginner to Elite, scaled to your body weight and age. Records and strength levels are free.
Can I track supersets, drop sets and RPE?
Yes. The set types are normal, warm-up, drop set, pause rep, superset and failure. Superset is a label on the set; it does not pair two exercises. Each set can carry an RPE or RIR value.
How does the rest timer work?
Rest starts by itself when you tick a set, keeps counting while the phone is locked and notifies you when it is over. The target is one setting with three levels — easy set, hard set and to failure — under Profile → Training preferences → Rest timer; it is not set per exercise.
Importing plans
Can I import a plan from a photo or PDF?
Yes. AI import reads a camera photo, a screenshot, a PDF, a text or CSV file, or pasted text, and extracts days, exercises, sets, rep ranges and weights into routines. You can run up to three imports per 30 minutes.
Can I bring my data from another workout app?
You can bring your routines. Export a CSV file from the other app and choose it in the import screen: WLog condenses it into routines you can train. It does not import your past workouts as history, and WLog has no CSV export.
The import got something wrong
Automated extraction is not perfect — always review an imported routine, especially weights and rep ranges, before training with it. Every field stays editable afterwards. Clear, well-lit, straight-on images of a single page give the best results.
What happens to the file I upload?
It is sent to Google's Gemini service to extract the routine. WLog does not store the file on its own servers; it keeps a short technical log of each import. See the Privacy Policy for details.
Health app integration
How do I connect Apple Health or Health Connect?
Open Profile → App → Health & integrations and grant permission. WLog then writes your finished workouts and syncs body weight in both directions. The integration is optional and off until you enable it.
How do I disconnect it?
Revoke access in the Health app on iOS, or in Health Connect settings on Android. Your WLog training history is unaffected.
We never use health data for advertising, and we never share it with data brokers. See the Privacy Policy.
Where are my progress photos stored?
Only on your phone, inside WLog. They are never uploaded — not to our servers and not to cloud backup — and they are kept out of your camera roll unless you share one. You can require Face ID or your screen lock to open them. Deleting the app removes them, and a new phone starts without them.
Subscription and billing
How do I cancel?
In the app: Profile → Manage subscription on the WLog PRO card → Cancel subscription. Apple and Google handle billing, so the last step opens your store subscriptions, where the cancellation itself happens. You can also go there directly:
- iPhone / iPad: Settings → your name → Subscriptions → WLog → Cancel Subscription, or via apps.apple.com/account/subscriptions.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → WLog → Cancel, or via play.google.com/store/account/subscriptions.
Deleting the app or your account does not cancel a subscription.
I paid but PRO is still locked
Open the Profile tab and tap the button on the PRO card at the top (See PRO plans) to open the plans screen, then tap Restore purchases, with the phone signed in to the same store account that made the purchase. If the card already says WLog PRO, Restore purchases is under Manage subscription. If it still does not unlock, email us your store receipt and we will sort it out.
How do I get a refund?
Apple and Google process all payments, so refunds go through them — see reportaproblem.apple.com or your Google Play subscriptions page. Details are in the Terms of Service.
What happens to my data if I cancel?
Nothing is deleted. You keep PRO until the end of the paid period. After that your workouts stay on your phone and logging carries on as before, but sessions older than two weeks are hidden again, PRO programs go back to locked and cloud sync stops. Subscribing again opens everything back up.
Account and data
How do I delete my account?
Open WLog, go to the Profile tab, tap the card with your name, then Account, then Delete account (guests see Delete guest data). This is permanent and needs an internet connection. Full instructions, including deletion by email, are on the Delete your account page.
Can I export my training data?
There is no export button in the app. If you want a copy of the data held in your account, email support@wlogapp.com with the subject Data export request from your account email address. We handle these requests by hand.
How do I change the app language or units?
Profile → App → Language for the interface language, and Profile → Training preferences → Units & weights to switch between kilograms and pounds.
Reporting a bug
The more of this you include, the faster we can fix it:
- Device model and OS version.
- WLog version, shown at the bottom of the Profile tab.
- Exact steps to reproduce the problem.
- What you expected, and what happened instead.
- A screenshot or screen recording, if the issue is visual.
Send it via Profile → Support → Send feedback or to support@wlogapp.com.
Found a security vulnerability? Please report it privately to the same address before disclosing it publicly.